I work as a senior CRM consultant focused on Zoho One implementations, Zapier and webhook automation, and end-to-end business process design. My work spans CRM architecture, payment workflows, data migrations, and integrations across Mailchimp, WordPress, Gravity Forms, Stripe and beyond.

Most of my engagements involve untangling messy systems — duplicated records, brittle workflows, half-finished automations — and rebuilding them as something the team can actually own and operate. I treat documentation as a deliverable, not an afterthought.